Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are only accepted if the item is damaged or defective.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at macrame@cordplusquartz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded as it is considered a forced return.

You can always contact us for any return question at macrame@cordplusquartz.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please have digital proof of any damages.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on custom orders, personalized orders, digital downloads, sale items or gift cards.

Exchanges
We do not allow exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Digital items cannot be refunded.